Investigating - We are aware of an issue affecting Microsoft OneDrive backup operations, resulting in an increased number of failed backup items for some customers. Our engineering team is actively investigating the issue and working to determine the root cause. We will continue to provide updates as we learn more.
Sep 17, 2026 - 15:02 UTC
Sep 17, 2026 - 15:02 UTC
Identified - Description: We are tracking reports of "Forbidden" errors during Office 365 backups caused by a recent Microsoft Exchange Online behavior change. This affects specific tenants and mailboxes using EWS.
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:36 UTC
Exchange Online jobs may show User Mailboxes reporting a Mailbox Status of:
Throttling from Exchange, Failed to process mailbox due to [The request failed. Forbidden]
Resolution:
Additional information and steps to resolve this can be found here, https://support.commvault.com/Article/Details/KA-191556
Jun 22, 2026 - 12:36 UTC
Endpoint
Operational
Stockholm
Operational
VM & Kubernetes
Operational
Stockholm
Operational
Office 365
Degraded Performance
Stockholm
Degraded Performance
REST API
Operational
Stockholm
Operational
Active Directory
Operational
Stockholm
Operational
Dynamics 365
Operational
Stockholm
Operational
File & Object
Operational
Stockholm
Operational
Web Portal
Operational
Stockholm
Operational
SalesForce
Operational
Stockholm
Operational
Database
Operational
Stockholm
Operational
Usage & Metering
Operational
Stockholm
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance